Most agency owners treat social media like a portfolio. They post a "New Client Alert" or a polished case study and then wonder why the only person liking it is their mom or their account manager. The truth is, your prospects don't visit your social feeds to see your trophies; they visit to see if you actually know what you're talking about and if you're easy to talk to.
Engagement questions for marketing agencies aren't about getting "likes" for the sake of an ego stroke. They are about forcing a two-way conversation that moves you from "vendor" to "advisor." When you ask a specific, slightly prickly question about a common business pain point, you stop being a noise-maker and start being a facilitator.
Reality check: If your engagement strategy is just asking "Coffee or Tea?" on a Tuesday morning, you are wasting your time and telling your clients you have nothing valuable to say about their business.

