Terms of Service

By creating an account, accessing or using BrandZilla (the "Service"), you agree to be bound by these Terms of Service, our Privacy Policy, Cookie Policy and Refund Policy. If you do not agree, you must not use the Service.

"BrandZilla", "we", "us" and "our" refer to the operators of brandzilla.ai. "You" refers to the individual or entity using the Service.

You must be at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering binding contracts. By using the Service on behalf of an organisation, you warrant that you have authority to bind that organisation to these Terms.

• You must provide accurate, current and complete information when creating your account, and keep it up to date.
• You may be required to verify your email address before some features become available.
• One account per individual or business entity unless otherwise agreed.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• We may refuse, suspend or terminate accounts in accordance with these Terms.

Notify us immediately at support@brandzilla.ai if you suspect unauthorised access. We are not liable for loss arising from unauthorised use you fail to promptly report.

BrandZilla generates social media captions and visual content for businesses, based on the business information, branding and materials you supply. The Service currently includes:

• Standard content generation (captions and standard visuals), available on a free account.
• Image-to-Post generation from images you upload.
• Premium Posts — enhanced, designer-style branded posts.
• Premium Stories — vertical branded Story content.
• Optional connection of eligible Facebook Pages and Instagram Professional accounts, with Post Now and scheduled publishing.

Features, allowances and limits form part of the product configuration and may change over time. The current allowances and costs are always those shown in the application.

Free accounts include a recurring monthly allowance of Standard content generations. The current allowance is shown in the app and on our pricing page and may be changed, increased or reduced at our discretion. Unless stated otherwise in the app, unused Standard allowance does not roll over into the following period.

There is no subscription and no recurring charge for Standard content. Legacy Starter / Pro / Agency subscription plans have been retired and are no longer sold.

Premium features are paid for with Premium Credits, purchased as one-time credit packs. Premium Credits are digital service credits that can only be used inside BrandZilla.

• Premium Credits have no cash value outside the Service and are not money, e-money or a stored-value instrument.
• Premium Credits are not transferable between accounts or users; the Service provides no transfer functionality.
• Credit costs differ between Premium products (for example a Premium Post, a Premium Story or a bundle). The applicable cost is shown in the product at the time you generate.
• Purchased Premium Credits do not have an expiry date and remain in your wallet while your account remains open. If we ever introduce expiry, we will give notice before it applies.
• Eligible paid Premium content includes a number of redesigns at no additional credit cost, as shown in the app. Redesigns beyond the included allowance cost Premium Credits at the rate shown.
• Publishing or scheduling Premium content you have already generated does not itself consume additional Premium Credits.

If a Premium generation you were charged for fails, the credits charged for the failed work are restored automatically — see our Refund Policy.

Credit pack prices, pack sizes and per-product credit costs may change. The price shown on the billing/checkout screen at the time of purchase is the authoritative price for that purchase. Prices are charged in the currency shown at checkout; where the app displays an estimated local-currency amount, it is an indication only and the amount actually charged is the one confirmed at checkout.

Payments are processed by Stripe. We do not receive or store your full card number or security code. Your payment is also subject to Stripe's terms and privacy policy. Prices are stated exclusive or inclusive of tax as indicated at checkout; any applicable taxes are calculated and shown before you pay.

You retain ownership of the business information, brand assets, logos, colours, contact details, images and prompts you submit ("Inputs"). You grant BrandZilla a worldwide, non-exclusive, royalty-free licence to host, process and use Inputs solely to operate and provide the Service to you (including sending the necessary context to our AI providers to produce the content you request).

You warrant that you hold all rights, licences and permissions required for the Inputs you upload — including any photographs, logos, trade marks and images of people — and that your Inputs do not infringe third-party rights or applicable law.

BrandZilla uses third-party AI models to generate captions, images and content suggestions ("Output"). AI output is produced probabilistically: it is generally accurate and useful, but it can occasionally contain errors, outdated details, unexpected results, or similarities to existing material, and it may need editing before use.

• You are responsible for reviewing, editing and approving Output before publishing or otherwise using it.
• Where content concerns claims, pricing, offers, health, legal, financial or regulated topics, you should verify it independently before publishing.
• We do not warrant that Output is unique, accurate, fit for a particular purpose, or compliant with platform advertising, disclosure or industry rules.
• Subject to applicable law and any third-party model terms, you may use Output generated under your account commercially, for your own business or your clients.

BrandZilla makes no promise about reach, impressions, engagement, followers, leads, enquiries, sales or any other business result from content created with the Service.

Connecting a social account is entirely optional. Connections are made through Meta's official OAuth flow: you authorise BrandZilla from within Facebook, and we never ask for or receive your Facebook or Instagram password.

• We request only the permissions needed to list the Facebook Pages and Instagram Professional accounts you manage and to publish or schedule the content you ask us to publish.
• Authorisation tokens are stored encrypted on our servers and are used only to carry out actions you initiate.
• You can disconnect an account at any time in the app, or remove BrandZilla from your Facebook settings. Doing so revokes our access and cancels pending scheduled publishes for that destination.
• Publishing and scheduling depend on Meta's APIs and on your account remaining eligible and in good standing with Meta.

Third-party platforms control what they accept. We cannot guarantee that a post or Story will be accepted, published on time, displayed, distributed or kept online, and we are not responsible for platform outages, policy changes, rate limits, account restrictions or content removals by Meta or any other platform. Scheduled publishing is performed on a best-efforts basis and may be delayed or fail for reasons outside our control; publishing failures do not entitle you to a refund of credits already spent on generating the content, which remains available in your account.

For information about deleting the Meta data we hold, see our Privacy Policy.

The Service, including all software, design, branding, templates and documentation, is owned by BrandZilla or its licensors and protected by intellectual property laws. Subject to your compliance with these Terms, you receive a limited, revocable, non-exclusive licence to use the Service for your business purposes.

You agree not to use the Service to:

• Generate or distribute unlawful, defamatory, harassing, hateful, obscene or violent content.
• Impersonate any person or entity, or misrepresent your affiliation with one.
• Generate spam, deceptive marketing, malware, phishing material or content intended to manipulate elections.
• Publish content to social accounts you are not authorised to manage.
• Reverse-engineer, scrape, or attempt to bypass rate limits, credit charges or security controls.
• Resell, sublicense or white-label the Service without our written consent.
• Train competing AI models on Output or Inputs obtained from the Service.

We use automated and manual systems to detect abuse, fraud and manipulation of the credit system, and may rate-limit, suspend or terminate accounts engaged in such activity.

We aim to keep the Service available 24/7, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, upgrades, or reasons outside our reasonable control, including third-party AI provider, hosting or social platform outages.

We may suspend or terminate your account if you breach these Terms or use the Service in a way that creates legal, security or operational risk. You may close your account at any time by contacting us. On closure, your right to access the Service ends and any unused Premium Credits cease to be usable. Premium Credits have no cash redemption value, and unused credits are generally not redeemable for cash on account closure — subject always to refunds, consumer rights or other remedies required by applicable law. Monetary refund requests outside your statutory rights are considered case by case rather than granted automatically. We may retain or delete your data in accordance with our Privacy Policy.

Except as expressly stated in these Terms and to the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, BrandZilla and its directors, employees and suppliers shall not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claim arising from these Terms shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) £100.

Nothing in these Terms limits liability that cannot be limited under applicable law (including liability for death or personal injury caused by negligence, or fraud).

You agree to indemnify and hold BrandZilla harmless from any claim, loss, liability or expense (including reasonable legal fees) arising out of your Inputs, your use of Output, your breach of these Terms, or your violation of any law or third-party right.

We may update these Terms from time to time. Material changes will be notified by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of these Terms, except where applicable consumer protection law grants you a non-waivable right to bring proceedings in your local courts.

Questions about these Terms? Contact us at support@brandzilla.ai.